Dispute Customer Questionnaire

* 1 . Overall, how satisfied are you with the service and support you received during the submission of your dispute? Choose one of the following answers(Choose only one answer)

Very Satisfied
Satisfied
Neutral
Dissatisfied
Very Dissatisfied

* 2 . What is the most dissatisfying aspect of the service or support you received during your dispute? Choose one of the following answers(Choose only one answer)

Seller's Service or Product
The Rules or Process of Making a dispute
Other

* 3 . What do you find most dissatisfying about Seller's Service or Product? Choose one of the following answers(Choose only one answer)

No response to my Inquiry
Seller’s product is defective, wrong, incomplete or damaged
Seller didn’t help me to resolve my problem as promised
Seller didn’t send out my order on time
Seller’s advertisement misleads me
Other

* 4 . What do you find most dissatisfying about making a dispute? Choose one of the following answers(Choose only one answer)

I didn't find clear indications on website what the next I will encounter
The methods of communicating with AliExpress are limited (e.g. e-mails).
I have to pay the return shipping costs, even though the items I received were defective.
I was force to return the product even I changed my mind
It is difficult to collect or submit the evidence (pictures, videos, documents, etc.)
Other

* 2 . Do you consider your dispute resolved? Choose one of the following answers(Choose only one answer)

Yes
No

* 3 . What do you think we can do better to resolve your complaint? Please specify:

* 7 . What is your order ID？